Our Guarantee From Start to Finish
Here at PastaCheese.com, our number one goal is customer satisfaction. That means having 100% issue-free orders from start to finish. This begins at our warehouse, with product and inventory control. We hand check all of our products, with the exception of all Smithfield, Paramount Caviar and Urbani Fresh Truffles products, where we partner with excellent companies, whose goal is to strive for customer satisfaction and quality products, to drop-ship for us. After we check in the products for quality and freshness, our team updates stock and inventory to ensure that when you order your product, we are guaranteed to have it to ship with zero delays
We don't consider our orders complete until they are unpacked and being enjoyed by you, and to accomplish this, we need to partner with dependable couriers. FedEx, UPS, and USPS are the standards, and we have partnered with all three to ensure the cheapest and fastest shipping methods. We provide a tracking number for every order that leaves our warehouse. If a problem were to occur, we will be automatically notified and will work to fix the problem as quickly and smoothly as possible to reduce any inconvenience to you.
We are confident in our products - so confident in fact, that if you are not happy with your order for whatever reason, PastaCheese.com will gladly issue a refund or exchange your order at your preference (Please see our Refund and Return Policy for more information). We hope that our unconditional quality guarantee will convince you that at PastaCheese, we are committed to our customers' complete satisfaction.